Refund Policy
At Krisar Vastrae, we want every saree you receive to meet your expectations. We carefully inspect and pack our products before dispatch. If, however, you are not completely satisfied with your purchase or have received an item that is damaged or defective, we are here to help.
Please read the following Refund Policy carefully to understand the eligibility requirements and process for requesting a return or refund.
Eligibility
We accept eligible returns within 7 days from the date of delivery.
To qualify for a return and refund, the item must meet all of the following conditions:
- The saree must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, accessories, and accompanying materials must be intact.
- The product should not have any stains, marks, perfume or cosmetic residue, damage, alterations, or signs of wear.
- The return request must be submitted within 7 days of delivery.
- The item must be returned securely packaged to prevent damage during transit.
Products that do not meet these conditions may not be accepted for return or refund.
Made-to-Order & Customized Sarees
Made-to-order and customized sarees are prepared specifically according to the customer's requirements and are therefore non-refundable and non-returnable.
However, if a made-to-order or customized saree is received damaged or defective, please contact us within 48 hours of delivery with clear photographs of the product and packaging. Such cases will be reviewed by our team and may qualify for a replacement or full refund.
Return & Refund Process
If you wish to request a return, please follow the steps below:
- Contact Us
Email us at info@krisarsilkcreations.com within 7 days of delivery.
Please include:
- Your order number
- Your name and contact details
- The reason for requesting the return
- Clear photographs of the product, if applicable
- Any other relevant information that may help us review your request
- Eligibility Confirmation
Once we receive your request, our team will review the details and confirm whether the order qualifies for a return.
If your return is approved, we will provide you with the necessary return instructions and shipping details.
Please do not send an item back before receiving confirmation and return instructions from our team, as unauthorized returns may not be accepted.
- Return, Inspection & Refund
Once the returned item reaches us, our team will inspect the product to verify that it meets the eligibility requirements outlined in this policy.
After the return has been successfully inspected and approved, your refund will be initiated within 7–10 business days.
The refund will be processed to your original payment method used when placing the order.
The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Damaged or Defective Items
We take great care in checking and packaging every order. If your saree arrives damaged, defective, or materially different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please email info@krisarsilkcreations.com with:
- Your order number
- A brief description of the issue
- Clear photographs of the saree showing the damage or defect
- Photographs of the outer packaging and shipping label, where applicable
Our team will review the issue and guide you through the next steps.
If the item is confirmed to be damaged or defective, we will arrange a replacement or full refund at no additional cost to you, subject to product availability and our assessment of the issue.
Please retain the original packaging until your claim has been reviewed and resolved.
Non-Refundable Items
Certain products are not eligible for return or refund. These include:
- Made-to-order or customized sarees, unless the item is received defective or damaged
- Items marked "Final Sale"
- Gift cards
- Products that have been used, worn, washed, altered, stained, damaged, or returned without their original tags and packaging
- Returns requested after the applicable return period
Refund Method
Approved refunds will generally be issued to the same payment method used for the original purchase.
For example, if your order was paid using a credit card, debit card, UPI, net banking, or another supported online payment method, the refund will normally be credited back through the original payment channel.
Once we initiate the refund, the actual credit time may depend on the payment gateway and your bank or financial institution.
Return Shipping
For eligible returns due to reasons other than damage or defect, return shipping arrangements and associated costs may be subject to our return instructions.
For products that are confirmed to have arrived damaged or defective, we will arrange the appropriate resolution at no additional cost to you.
Please wait for our team to confirm your return request before shipping any product back to us.
Important Conditions
To ensure a smooth return and refund experience, please keep the following in mind:
- Returns must be requested within the applicable return period.
- Products must be returned in their original, unused condition.
- Original tags, packaging, and accessories must be retained.
- We reserve the right to reject a return if the product does not meet the eligibility requirements.
- Refunds will only be initiated after the returned product has been received and inspected, except where otherwise determined for a verified damaged or defective item.
- Customized and made-to-order products cannot be returned simply because of a change of preference or requirement.
- Please do not ship a return without receiving confirmation and instructions from our team.
Contact Us
If you have any questions regarding returns, refunds, damaged products, or your order, our team will be happy to assist you.
Email: info@krisarsilkcreations.com
When contacting us regarding a return or refund, please mention your order number so that our team can assist you more efficiently.
We appreciate your understanding and cooperation and are committed to making your shopping experience with Krisar Vastrae as smooth and pleasant as possible.