Privacy Policy
This Privacy Policy explains how Krisar Vastrae ("we," "us," or "our") collects, uses, and protects your personal information when you visit, browse, or shop on our website.
We respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
When you visit our website or place an order, we may collect information that you voluntarily provide to us as well as certain information collected automatically through your use of the website. The types of information we may collect include:
- Contact information: Your name, email address, phone number, billing details, and shipping address when you place an order or contact us.
- Order information: Details about the products you purchase, order history, delivery information, and related transaction details.
- Payment information: Payment details required to complete your purchase. Payments are processed securely through our payment partners, and we do not store your full credit or debit card details on our website.
- Website usage information: Information about how you interact with our website, including pages visited, browsing activity, device information, approximate location information, and other technical data.
- Cookie information: Data collected through cookies and similar technologies that help us remember your preferences, cart information, and browsing activity.
We only collect information that is reasonably necessary to provide our products, services, and website experience.
How We Use Your Information
We may use the information we collect for the following purposes:
- To process, confirm, and deliver your orders.
- To communicate with you about your order, including order confirmations, shipping updates, delivery information, and other service-related messages.
- To respond to your questions, requests, and customer support enquiries.
- To send promotional communications, offers, updates, and newsletters where you have provided appropriate consent or where otherwise permitted by applicable law.
- To allow you to opt out of marketing communications at any time.
- To improve our website, products, services, and overall customer experience.
- To understand website usage and identify ways to improve navigation, performance, and functionality.
- To detect, prevent, and address fraudulent, unauthorized, or potentially harmful activity.
- To comply with applicable legal, regulatory, and governmental requirements.
We aim to use your personal information only for legitimate business purposes and in accordance with applicable laws.
Data Sharing
We do not sell your personal data.
We may share limited personal information with trusted third-party service providers when it is necessary to operate our business and fulfill your order. These service providers may include:
- Payment gateways and payment processing providers.
- Shipping and logistics partners.
- Website hosting and technology service providers.
- Analytics and website performance providers.
- Communication and email service providers.
- Other service providers who assist us in operating our website and serving our customers.
These providers receive only the information reasonably required to perform the services they provide.
We may also disclose information where required to do so by applicable law, legal process, court order, or governmental authority, or where disclosure is reasonably necessary to protect our rights, customers, website, or business.
Payment Information
Payments made through our website are processed using secure third-party payment providers.
When you make a payment, your payment information may be transmitted directly to the relevant payment processor for authorization and processing.
Krisar Vastrae does not store complete credit card or debit card numbers or other full payment credentials on our website.
Payment providers may have their own privacy policies and terms governing how payment information is handled.
Cookies
Our website uses cookies and similar technologies to provide a smoother and more personalized browsing experience. Cookies may help us:
- Remember items in your shopping cart.
- Remember your preferences.
- Improve website navigation and functionality.
- Understand how visitors use our website.
- Analyze website performance.
- Improve our products, services, and customer experience.
You can choose to disable or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping cart or checkout-related features.
Third-Party Services
Our website may use third-party services and technologies to support payment processing, shipping, analytics, communications, marketing, and other website functions.
These third-party providers may process information according to their own privacy policies and terms.
We encourage you to review the privacy policies of third-party services when appropriate to understand how they handle your information.
Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
Your Rights
Depending on applicable law, you may have certain rights regarding your personal information. You may request:
- Access to the personal information we hold about you.
- Correction of inaccurate or incomplete personal information.
- Deletion of your personal information, where legally permitted.
- Information about how your personal information is being used.
- Withdrawal of consent for certain communications or processing activities where applicable.
You may also unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us directly.
To make a privacy-related request, please contact us at: info@krisarsilkcreations.com
We may need to verify your request before making changes to or providing access to personal information.
Children's Privacy
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, legal requirements, or the way we handle personal information.
When changes are made, the updated policy will be published on this page along with a revised "Last updated" date.
We encourage you to review this Privacy Policy occasionally to stay informed about how your information is collected, used, and protected.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Krisar Vastrae / Krisar Silk Creations
Email: info@krisarsilkcreations.com
We will make reasonable efforts to review and respond to privacy-related enquiries.