Frequently Asked Questions

Pure Kanchipuram silk uses a heavier weave with contrast zari borders and has a more structured drape, making it particularly suited for weddings, celebrations, and formal occasions.

Soft silk sarees are lighter and easier to drape, making them a comfortable choice for everyday festive wear, family celebrations, and occasions where you prefer a lighter saree.

Both styles have their own unique character, and the best choice depends on the occasion and your preferred drape and feel.

Depending on the design, weaving technique, detailing, and amount of zari work involved, a single saree can take approximately 15 to 20 days to complete by hand.

Because our sarees are handwoven, the production time may vary depending on the complexity of the design and the availability of the required materials.

The time involved in creating each saree reflects the craftsmanship and attention to detail that goes into the finished piece.

Yes, we ship to select international destinations.

International delivery typically takes approximately 10–15 business days, depending on the destination, shipping provider, customs clearance, and other factors outside our control.

Please note that any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.

International delivery times may vary, and customs processing can occasionally cause additional delays.

Yes. Eligible sarees can be returned within 7 days of delivery, provided the saree is unused and remains in its original condition with the original tags and packaging intact.

Made-to-order and customized sarees are generally excluded from returns unless the item is received damaged or defective.

Before sending any product back, please contact our team and wait for confirmation and return instructions.

For complete information about eligibility, the return process, damaged products, and refunds, please refer to our Shipping & Returns / Refund Policy.

To preserve the beauty, texture, zari, and finish of your handwoven silk saree, we recommend following these care instructions:

• Dry clean only.
• Store the saree folded in a clean cotton or muslin cloth.
• Keep it away from direct sunlight and excessive moisture.
• Store it in a cool, dry place with adequate ventilation.
• Re-fold the saree every few months to prevent permanent creasing along the same fold lines.
• Avoid storing heavy items directly on top of the saree.
• Handle zari work carefully to maintain its original finish.

Proper storage and gentle handling will help preserve your saree for years to come.

To redeem your Krisar Vastrae gift card, simply enter your gift card code in the "Gift Card" field during checkout.

Once the code is successfully applied, the available gift card balance will automatically be applied toward your order total.

If the order value is higher than the available gift card balance, you can pay the remaining amount using one of the other payment methods available at checkout.

Yes, we accept bulk and wholesale enquiries.

For bulk or wholesale requirements, including larger quantities, special requirements, or business enquiries, please visit our sister website Krisar Silk Creations or contact our team directly.

Our team can provide further information based on your quantity requirements and specific enquiry.